On the counter of every American auto parts store sits a massive
row of catalogs, a horizontal stack of pages as wide as a dump truck,
spines down, page edges outward. Even from the other side of the Formica
you can easily spot the dozen or so pages out of ten thousand that the
mechanics use the most: their edges are smeared black by a mob of greasy
fingers. The wear marks help the guys find things. Each soiled bald spot
pinpoints a section they most often need to look up. Similar
wear-indicators can be found in a cheap paperback. When you lay it down
on your night table, its spine buckles open slightly at the page you
were last reading. You can pick up your story the next evening at this
spontaneous bookmark. Wear encodes useful information. When two trails
diverge in a yellow wood, the one more worn tells you something.
Worn spots are emergent. They are sired by a mob of individual actions.
Like most emergent phenomena, wear is liable to self-reinforce. A gouge
in environment is likely to attract future gouges. Also, like most
emergent properties, wear is communication. In real life "wear is
tattooed directly on the object, appearing exactly where it can make an
informative difference," says Will Hill, a researcher at Bellcore, the
telephone companies' research consortium.
What Hill would like to do is transfer the environmental awareness
communicated by physical wear into the ecology of objects in an office.
As an example, Hills suggests that an electronic document can be
enriched by a record of how others interact with it. "While using a
spreadsheet to refine a budget, the count of edit changes per
spreadsheet cell can be mapped onto a gray scale to give a visual
impression of which budget numbers have been reworked the most and
least." This gives an indication of where confusion, controversy, or
errors lie. Another example: businesses with an efficiency bent can
track what parts of documents acquire the most editorial changes as it
bounces back and forth between various departments. Programmers call
such hot spots of wheel-spinning change "churns." They find it useful to
know where, in a million lines of group-written programming code, the
areas of churn are. Software makers and appliance manufacturers would
gladly pay for amalgamated information about which aspects of their
products are used the most or least, since such explicit feedback can
improve them.
Where Hill works, all the documents that pass through his lab keep track
of how others (human or machine) interact with them. When you select a
text file to read, a thin graph on your screen displays little tick
marks indicating the cumulative time others have spent reading this
part. You can see at a glance the few places other readers lingered
over. Might be a key passage, or a promising passage that was a little
unclear. Community usage can also be indicated by gradually increasing
the type size. The effect is similar to an enlarged "pull quote" in a
magazine article, except these highlighted "used" sections emerge out of
an uncontrolled collective appreciation.
Wear is a wonderful metaphor for a commonwealth. A single wear mark is
useless. But bunched and shared, they prove valuable to all. The more
they are distributed, the more valuable. Humans crave privacy, but the
fact is, we are more social than solitary. If machines knew as much
about each other as we know about each other (even in our privacy), the
ecology of machines would be indomitable.
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